PAX HOTELS & RESORTS Private Limited (hereinafter “PAX HOTELS & RESORTS”) recognizes the importance of privacy of its users. This Privacy Policy along with the Terms of Use and our Payment Policy are legally binding document between you and PAX HOTELS & RESORTS wherein “You” shall mean any Customers or Clients or Traveler or User or Visitors who either visits, use or registers with us at “PAX HOTELS & RESORTS Platforms” (collectively or individually “Users”) and/or “We” shall mean all websites including https://paxhotels.in and any other platform owned or created by PAX HOTELS & RESORTS” (“Websites”) or any other medium in which we may provide services and is owned and managed by PAX HOTELS & RESORTS Private Limited, an Indian Private Company registered under The Companies Act, 2013, having its registered office at Corporate Office: 292,Bharat Apt, Sector 16B, Dwarka, New Delhi – 110078.
This Policy describes how we treat user information that we collect on our websites (collectively as PAX HOTELS & RESORTS Platforms) and all customer interface channels including websites, mobile sites & any type of offline channels including call centres and offices, etc. This Privacy Policy applies to all our users (Current/Former). By visiting and/or using our websites, you agree to this Privacy Policy. This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of any third parties, even if their websites/products are linked to PAX HOTELS & RESORTS websites. This Privacy Policy provides for the practices for handling and securing user’s Personal Information by PAX HOTELS & RESORTS and its subsidiaries and affiliates.
This privacy policy is subject to the Terms of Use of PAX HOTELS & RESORTS Platforms. This policy is effective from the date and time a Visitors and/or Users registers with or visits PAX HOTELS & RESORTS Platforms or when accepting the Terms of Use laid out in the Policy.
PAX HOTELS & RESORTS recognizes the importance of maintaining your privacy.
We collect information about you to provide our services and/or provide information. The information as detailed below is collected by us to be able to provide the services chosen by you in accordance with the Terms of Use:
When you use PAX HOTELS & RESORTS Platforms, we might collect your name, email, mobile number, gender, marital status, religion, phone number, street, city, state, pin-code, country.
When you use the PAX HOTELS & RESORTS Platforms as mentioned above, we collect information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity as mentioned above but also your email address, postal addresses, telephone (mobile or otherwise) and/or fax numbers, your organization details such as organization name, type of organization, any accreditations received by your organization or by you. We may collect demographic information about the Users, Permanent Account Number (PAN), GST Registration details and certificates and IP address.
When you transact through our platform for availing any services or buying any product, then following information might be collected:
As per travel requirement of different countries and service providers, (Airlines/hotels/embassies)we might require your medical information stated below at the time of any booking:
We collect your payment methods along with other relevant payment information required when you subscribe to PAX HOTELS & RESORTS Platforms. We may also collect your credit card number or debit card number or their expiry date or bank account details or any relevant information when the payment method is accepted by you on our payment gateway at PAX HOTELS & RESORTS Platforms. Any credit card/debit card information will be obtained and processed by our online payment partner CC avenue.
We may collect information available about you in a public space i.e. social media channels (as may be permitted to be received as per your account settings) as a part of your account information or through registration form available on PAX HOTELS & RESORTS Platforms. You may choose not to provide us certain information but then you might not be able to take advantage of some of our features. We use the information that you provide for responding to your requests, customizing services for you, improving our platform, for any communication, etc.
We may collect information about your IP address and browser. We might look at sites you surf, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of devices you are using, or the version of the operating system your computer or device is running. When you use the Platform, your device if automatically provides any information to us, we might collect the same for customizing our response to you.
Any information provided to or gathered by PAX HOTELS & RESORTS Platforms under this Privacy Policy shall be stored and controlled by PAX HOTELS & RESORTS Private Limited (the data controller) on servers maintained by AWS (Amazon web servers) or any other server as may be used by PAX HOTELS & RESORTS from time to time.
The information may be collected through the use of tracking tools like Google Analytics, Google AdWords, Google webmaster, browser cookies and web beacons, SEO Tools for collecting information about your usage of our PAX HOTELS & RESORTS Platforms (website)
The information may be gathered from third party websites, social media, our affiliate/associate systems, etc.
We may use “cookies” and obtain information when your Web browser accesses PAX HOTELS & RESORTS Platforms or advertisements. The information may be used for our internal analysis, technical administration, user administration, research and development, to provide you with some location wise services such as advertising, search results, and other personalized content. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the PAX HOTELS & RESORTS Platforms, but some Platforms may be limited in the use of some of the features.
Any information provided by the users at PAX HOTELS & RESORTS Platforms has to be provided after obtaining free, informed, and unambiguous consent from the relevant customers/service users. For the same, while agreeing to our Terms and Policies, by clicking on clickwrap methods having utilize checkboxes and a labelled button for accepting Terms of User, Payment Policy and applicable Privacy Policy shall deemed to be taken as free, informed and unambiguous consent by the User.
The information provided by you will be used to contact you for confirmation of services acquired such as:
The information provided by you, including Personal Information or any Sensitive Personal Data or Information, should be voluntary. We may use the information for the purpose of providing the services to different users based on their end-use such as for commercial purposes, for research, statistical analysis and business intelligence purposes and also to provide Users better way of booking and for obtaining feedback in relation to service providers and vendors, etc.
The information may be used for any queries, complaints, objections, suggestions or demands made by you on our platform.
The information will be used to customize your experience with us. This could include any content posted on our Platforms based upon your preferences. The information may be used to make PAX HOTELS & RESORTS Platforms and/or our services better. We might collect information through comments/suggestions from Users available at our Online Platforms or through other offline Sales Channels, to develop a better product and services.
The information may be used to protect our company, our users, or our Platforms.
We might send you information about special promotions or offers or referral policies. We might also tell you about new products or services or travel offers. These might be our own offers or products/services, or any third- party offers or products we think you might find interesting. We may send you periodic marketing emails, newsletters and exclusive promotions offering special deals. PAX HOTELS & RESORTS platforms might provide travel related reward programs or any other rewards and for such promotional offers and rewards, we might send/share or use your information with any third party
The information shall be used as may be permissible by law.
We may share the information uploaded on your profile which shall be attached with Agent Registration Code (ARC) and/or any Username created by the user of relevant Platforms and hence whenever and wherever, you share your (ARC) or Username along with your registered Phone number, that person can have access to all your provided details in a prescribed format. In this case, the PAX HOTELS & RESORTS Platform system cannot restrict the usage.
If your data is no longer required by us or if their storage is not allowed due to any legal reasons, we will delete them. However, any lawfully collected data shall be an exception to this as that information may be required to be stored for legal reasons.
Also please note that for every deletion, the data may initially be blocked and finally be deleted with a time delay in order to prevent accidental deletions. For technical reasons, data may be duplicated in backup file, etc. Copies of the which shall also be deleted but there might be a technical delay.
You have the right with regard to your personal information to request correction, deletion or restriction in accordance with statutory provisions. We also provide you with your data in a structured, common and machine- readable format. If we use your information based on your consent, you may revoke your consent at any time and request the deletion of such information. After the revocation, we shall no longer use your data for this purpose. You have the right to object to the processing of your personal data, as far as there are reasons for this arising from your particular situation. In case of a legitimate objection, we will no longer process the personal data.
We shall not knowingly collect any personal information from anyone under the age of 18 years. In case you are a parent or guardian of a minor and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of rightful consent, we shall try to remove that information from our servers.
There are certain restrictions on users at PAX HOTELS & RESORTS Platforms in certain cases such as:
The other rights on information are provided at terms of use (user agreement) of PAX HOTELS & RESORTS Platforms which shall describe the rights of both users and PAX HOTELS & RESORTS.
The User of PAX HOTELS & RESORTS Platforms must satisfy the following eligibility criteria:
The user shall also be bound to fulfill the eligibility criteria as provided in Indian Contract Act, 1872.
The information might be shared with the vendors who help us in managing our online registration process or payment processors or transactional message processors or service providers such as airlines, hotels, bus service providers, cab rental, railways or any other vendors/travel agents who are responsible for fulfilling your booking. You authorize us to share your information with the said service providers and vendors. We at PAX HOTELS & RESORTS do not authorize any service provider/vendor to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, any information shared by the Third party (Service Providers/vendors) to any other party is beyond the purview and control of PAX HOTELS & RESORTS as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or vendors whose services you choose to avail.
Also, we share your information with the third party and to improve the website experience and for the benefits of the Users only to an extent permitted by law.
The information may be shared with the vendors who help us in managing our online registration process or payment processors or transactional message processors. Some vendors may be based out of India.
The information may be shared with sponsors of our website/app or business associates or our business affiliates. The information provided may be used by our business partners as may be provided to them in accordance with their privacy policies. The information may also be shared with any legal successors (if any) of the business. For example, if our business is reconstructed in any manner, we may give our Users list as part of that transaction.
We might share any information provided by the Users due to following reasons:
The personal information provided by the Users to PAX HOTELS & RESORTS Platforms will not be provided to third parties without previous consent of the concerned party. Information of a general nature may however be revealed to external parties and shall be subject to User agreement.
Every effort will be made to keep the information provided by users in a safe manner, the information displayed on the PAX HOTELS & RESORTS Platforms will be done so only after obtaining consent from users. Any person browsing the site generally is not required to disclose his identity or provide any information about him/her, it is only at the time of registration or availing services, the Users will be required to furnish the details in the registration form.
The Users may withdraw their consent to submit any or all Personal Information or decline to provide any permissions on the PAX HOTELS & RESORTS Website at any time. If users choose to do so then the access to the PAX HOTELS & RESORTS Platforms may be limited and users may not use some features of the PAX HOTELS & RESORTS platforms or PAX HOTELS & RESORTS might not be able to provide the services to the users.
The Users may withdraw their consent by sending an email to reservations@paxhotels.net
At PAX HOTELS & RESORTS Platforms, we have hyperlinks to various third-party websites, and if you click on one of the links to these websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. We request the users to read the privacy policy of other websites carefully as we are not responsible for any of these third- party sites.
In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the officer handling grievances are provided below:
Name: Mr. Shiv Kumar
Email : reservations@paxhotels.net
Working Days: Monday to Friday
If you have any questions about this Policy or other privacy concerns or an issue is not solved within 10 working days, then email to reservations@paxhotels.net
Users are solely responsible for maintaining the confidentiality of the User passcode, Unique Registration Number i.e. any user identification method and all activities and transmission performed by the PAX HOTELS & RESORTS Platforms through his user identification and shall be solely responsible for carrying out any online or off-line transaction with their respective Customers. PAX HOTELS & RESORTS assumes no responsibility or liability for their improper use of information relating to such usage of credit cards / debit cards used by the Members online / off-line. All the disclaimer mentioned in Terms of Use and Payment Policy of PAX HOTELS & RESORTS Platforms shall be applicable.
If you choose to visit PAX HOTELS & RESORTS Platforms, your visit and any dispute over privacy is subject to this Policy and the terms of use. Any disputes arising under this Policy shall be governed by the laws of India.
This Privacy Policy is an electronic agreement formed under The Information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by The Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature
We may change our privacy practices and update this policy from time to time as per applicable laws and requirements. We will also post an updated copy on our website/app. Please check periodically for updates.